Answer every channel with one team and AI.
Agents resolve the routine questions on calls and messages, and hand the rest to the right person with the whole story attached.
Queues grow on every channel at once.
Most contacts are the same twenty questions. Agents take those, and your team gets the ones that need a person.
Calls, chats, and emails all wait in different queues.
One inbox for every channel, and agents answering from your knowledge any hour.
Customers repeat themselves after every transfer.
Tickets and transfers carry the summary, the transcript, and what was already tried.
The answer depends on who picks up.
Procedures write the steps once, and agents follow them every time.
One contact, resolved or routed.
The agent finishes what it can. Everything else reaches the right team, already explained.
A service desk built in.
Everything a support team needs is included on every paid plan.
A call that ends with the right person.
The agent handles the routine part and transfers with a warm hand-off when a person should take over.
- Looked up the order before transferring
- Briefed Ana so the customer didn't repeat themselves
- Saved the call, transcript, and summary on the contact
- Can answer and transfer in 20+ languages on calls
What a support team stops paying for.
Help desk seats, chat tools, phone lines, and the hours on the queue, next to Link.
Resolution is your estimate: the share of calls agents finish without a person. The two presets are examples; agents improve as you refine their knowledge and Procedures.
Growth for most teams, Scale for big queues.
Growth covers phone and every channel. Move to Scale for higher volume and a custom setup.
- Smart Tickets, Procedures, and transfers included
- Phone and 300 voice minutes
- 12,000 messages a month, plus 500 per extra seat
Starter plus phone, outbound calling, and voice minutes.
- Everything in Starter
- Phone and outbound calling
- 300 Voice Minutes
- 5 seats
- 10 Agents
- 12,000 messages
Questions, answered.
Still unsure? Talk to a human.
Still unsure? Talk to a human.
Shorter queues, the same team.
Try Growth free for 14 days, or talk to us about Scale.