Frustration detected.
Sentiment analysis reads every message. When frustration spikes beyond threshold, escalation is automatic, with no wait.
StartEscalation triggered ↑
SMART TICKETS v1.0
Your Agent knows when to step back.
Support tickets created instantly, with everything your team needs.
Three signals. One instant action.
Your Agent monitors every conversation for these. Any one of them triggers an automatic support ticket.
Issue complexity scored.
Multi-step problems, technical failures, billing disputes. When complexity exceeds scope, the Agent hands it to a specialist.
Multi-step issueHigh
Third contactHigh
API error 503Critical
Human support requested.
When a customer asks for a person, the Agent respects it immediately. No runaround. A ticket is created and the handoff begins.
“Can I please speak to a real person?”
Escalation triggered
From signal to resolution. In seconds.
The entire handoff happens automatically while the customer is still in the conversation.
STEP 01Real-time
Signal detected
Frustration, complexity, or human request identified in the live conversation.
STEP 02< 3 seconds
Ticket created
Full transcript, customer profile, and AI-generated summary packaged instantly.
STEP 03Zero triage
Routed to team
Priority and category assigned. Ticket lands with the right specialist automatically.
STEP 04Instant
Team notified
Instant alert via Slack, email, or webhook. Specialist has everything before they even reply.
ST-8472High Priority
OpenCustomer
SJ
Sarah Johnson· via WhatsApp
AI Summary
Customer charged twice for Order #4521. Third contact attempt; previous cases unresolved. Portal failure confirmed. Sentiment: highly frustrated. Immediate billing review and refund required.
Last exchange
Customer“I've been charged twice and contacted support twice already!”
Agent“I'm escalating this now. A specialist will reach you within 2 hours.”
Routed to
Accounts Team · Sarah M.
Created
Just now · auto
Your team opens the ticket. They already know everything.
No back-and-forth with the customer to understand what happened. Every ticket carries the full story from the moment it opens.
- Full conversation transcript, every message
- AI-generated summary written by the Agent
- Customer profile, channel, and history
- Priority and category assigned automatically
- Routed to the right team before anyone sees it
Hear it on a real call.
A customer calls their car rental with a flat tire. Your Agent opens a support ticket and notifies your team, with the details your staff needs to respond fast.
Supported in 25+ languages
Works where your team already is.
Tickets route to the right person and flow into the tools you already use.
Right issue. Right person. Every time.
Tickets are routed automatically by issue type, urgency, and team expertise. No manual triage. Nothing falls through.
Routing rules active
Priority-based · Category-based
Billing disputesAccounts team
Technical issuesEngineering
High-urgencyOn-call specialist
No new tools to learn.
Tickets flow directly into Zapier, Monday, Slack, or any system via webhooks. Set it up once and your existing workflow handles the rest.
ZapierMondaySlackEmailWebhooksREST API+ more
Never lose a customer because the issue was too complex.
Start free. No credit card. Takes 10 minutes to set up.