Trustworthy conversations at scale.
Link AI is built for businesses that handle sensitive customer data. This page summarizes our practices. For contractual terms, see Legal.
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How we approach security
Security is a shared responsibility between Link AI and your team configuring agents, integrations, and escalation paths.
Data minimization
Agents collect only what workflows need. You control retention and what gets stored in transcripts or tickets.
Access control
Dashboard permissions keep configuration, knowledge, and conversation history limited to authorized team members.
Encryption in transit
Customer conversations and dashboard traffic use industry-standard TLS protection.
HIPAA on Scale
Healthcare and regulated workloads can use HIPAA-ready options on our Scale plan. Talk to us before going live with PHI.
Human review
Transcripts and summaries support QA, training, and escalation review without asking customers to repeat context.
Vendor due diligence
We evaluate subprocessors and model providers as part of our security review process.
Questions about compliance?
Reach out before launching agents that handle payments, health information, or financial account data. We will help you scope the right plan and workflow.