01
Order status and delivery updates
Look up orders, share ETA, and explain delays with accurate information from your systems.
SOLUTION
Free your team from order status calls.
Customers check status, update delivery details, and get return guidance on their own terms across voice and messaging.
Order questions should not block your whole queue.
Link AI handles tracking, changes, and policy FAQs so agents focus on exceptions and revenue.
02
Edits and cancellations
Process changes when your rules allow, or capture requests for your team to approve.
03
Returns and refund guidance
Walk through eligibility, return steps, and refund timelines without repeating scripts.
04
Inventory and product questions
Point customers to the right item, location, or alternative when stock is limited.
05
Hand off complex cases
Damaged shipments, disputes, and VIP orders reach the right person with full context.
What changes for your business
Outcome-focused automation, not another chatbot experiment.
Self-service first
Lower repetitive call volume
Most where-is-my-order calls resolve without a live agent.
Scale without hiring
Handle seasonal spikes
Add capacity for peak weeks without training a temporary phone team.
One source of truth
Consistent answers across channels
Phone, chat, and social use the same order knowledge and policies.
Integrations
Connects with the tools you already use.
Connect order data once; Link AI answers the same questions everywhere customers ask.
Logo 01
Orders product and POS hooks
Logo 02
CRM and customer profiles
Logo 03
Phone, SMS, WhatsApp
Logo 04
Smart Tickets for exceptions
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Payment and shipping providers
Don't see what you need? Custom integrations available via API and webhooks.
Live in days, not months.
No engineering project required to start answering real customer conversations.
Step 1
Connect order sources
Link your order flow or use Link AI Orders for end-to-end handling.
Step 2
Define policies
Returns, changes, and compensation rules the agent follows consistently.
Step 3
Route exceptions
Simple status on the agent; edge cases to your team with context.
When orders need a human
Escalate chargebacks, damaged goods, and policy exceptions with order ID, history, and conversation summary attached.
Smart Tickets captures transcripts, priority, and customer details so your team never starts from a blank screen.
Explore Smart TicketsSecurity and privacy practicesRelated Link AI products
Go deeper on the modules that power this solution.
Get startedStart with one workflow.
Start with one workflow.
Scale across channels.
Launch free in the dashboard or talk to us about a custom rollout.
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