After-hours and overflow coverage
Keep responding when the office is closed or during campaign spikes.
SOLUTION
Support customers around the clock.
Answer common questions instantly, capture issues in Smart Tickets, and hand off the hard ones without making people repeat themselves.
Sample conversation
- CallerAre you still open and do you have parking nearby?
- Link AIYes, open until 10pm with garage parking next door. Want me to text directions?
- CallerPlease. Also can you check if my last order shipped?
- Link AILooking it up now and creating a follow-up if anything is delayed.
Your support queue should not start from zero every morning.
Link AI handles volume overnight and on weekends so your team starts with organized, prioritized work.
FAQ and policy answers
Ground responses in your knowledge base so answers stay accurate and on-brand.
Ticket creation with context
Open Smart Tickets with category, urgency, and transcript attached.
Multi-channel inbox
Phone, web chat, WhatsApp, and Instagram in one agentic workflow.
Smart escalation
Route VIP, angry, or complex cases to the right person with full history.
What changes for your business
Outcome-focused automation, not another chatbot experiment.
Deflect the repetitive
More issues resolved on first contact
Status, hours, and how-to questions finish without a human when possible.
Organized overnight volume
Better mornings for your team
Tickets arrive summarized instead of as a pile of voicemails.
One brain, many channels
Consistent brand voice
Same policies and tone whether customers call, chat, or DM.
Integrations
Connects with the tools you already use.
Start with one channel, then expand as you see which questions automate best.
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Smart Tickets
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Knowledge base and docs
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Phone, chat, WhatsApp, Instagram
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CRM integrations
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Workflows and custom tools
Don't see what you need? Custom integrations available via API and webhooks.
Live in days, not months.
No engineering project required to start answering real customer conversations.
Step 1
Import your knowledge
FAQs, policies, and product docs the agent cites on every channel.
Step 2
Set escalation rules
Define what resolves automatically versus what creates a ticket or live transfer.
Step 3
Measure and improve
See which topics automate well and where to add content or human paths.
When customers need a person
Anger, legal threats, billing disputes, and edge cases escalate with priority flags and full conversation history.
Smart Tickets captures transcripts, priority, and customer details so your team never starts from a blank screen.
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In the wild
“An event concierge gives planners up-to-date answers without waiting on staff.”
, Hospitality deployment, Link AI customer
Related Link AI products
Go deeper on the modules that power this solution.
Get startedStart with one workflow.
Start with one workflow.
Scale across channels.
Launch free in the dashboard or talk to us about a custom rollout.
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