Outlook, Zoho, and Shopify
The last two months added the integrations teams asked for, a voice stack that holds up in production, and operator tools inside Ally, Inbox, and Reach. Dates below match when each launch landed on main.
Production voice and 300 Growth minutes
Outlook, Zoho, and Shopify
Ally memory and list signup forms
On August 22, Microsoft 365 became a first-class connection. <strong>Outlook</strong> and <strong>Outlook Calendar</strong> now sit at the same level as Gmail and Google Calendar: send as your mailbox, keep bookings in sync, and use Outlook actions in workflows.
Inbox takeover and Reach scheduling
On August 21, <strong>Zoho CRM</strong> connected to settings and workflows. Agents can create or update records and notes. Workflows trigger on Zoho events and pass name, email, and custom fields into later steps.
Pages, Ally Docs, and Branding
On August 19, Link AI installed from the <strong>Shopify App Store</strong>. Catalog sync, agent product tools, and workflow actions ship with the install. Compliance webhooks for customer data requests are included. The underlying Shopify OAuth and catalog work landed on July 17; the App Store flow closed the public install path.
Google Workspace also split into per-service connections on July 6. Calendar, Gmail, and Drive authorize independently, so a workspace can connect only what it uses.
Production voice and 300 Growth minutes
August 21 shipped the production voice upgrade: LiveKit Agents 1.7, more reliable transfers, and Call-tab controls for sounds and vocabulary. <strong>Growth includes 300 voice minutes per month</strong> as of August 14. Scale stays at 300+.
July built the rest of the phone surface: call recording with retention, designed voices, a voice-only website widget that shares the same agent as chat, and outbound calling from the dashboard with recordings back in Inbox. The Phone page already covers recordings, outbound, and the voice-only embed.
Ally memory and list signup forms
August 13 gave Ally a memory layer and a suggested-actions feed. Memory documents store preferences, open loops, and owner context. The empty composer ranks three next actions from unanswered threads, tasks, and integrations. Long threads keep a digest when history is trimmed.
August 15 added <strong>list signup forms</strong>. Each contact list can publish a branded form on pages.getlinkai.com with email and WhatsApp consent stored as a snapshot on the contact. Brand kit colors and footer apply automatically.
Inbox takeover and Reach scheduling
July 19 added a human takeover bar in Inbox. The agent pauses across channels so a person can finish the thread. You can also compose new conversations from Inbox with Ally write assist.
July 18 shipped <strong>Agent Vision: Product Previews</strong>. Agents generate a product-in-space image in chat and on Meta from your catalog or uploaded references. See the dedicated post for cost and setup.
July 8 let Reach campaigns be scheduled, cancelled, or rescheduled from Ally and the Reach dashboard. Audience is re-resolved at fire time. Nothing sends until you approve. See Reach for the campaign product and the changelog for the dated entries.
Pages, Ally Docs, and Branding
July 15 launched <strong>Pages</strong>: a public branded chat at pages.getlinkai.com/@yourhandle. Create one from Ally, pick the agent, and share the URL. Pages inherit your brand kit. Anyone can start a conversation.
June 20 shipped <strong>Ally Docs</strong>, the workspace library for documents, decks, workbooks, emails, and files. Create from a prompt or a template, keep the brand kit applied, and export to PDF, Word, Slides, or Google Drive.
May 21 put <strong>Branding</strong> in Settings → Brand. Set logo, colors, fonts, and voice once. Pages, Docs, emails, and widgets pick it up automatically. It sits just before this two-month window, and Pages and Docs depend on it.
