The multi-channel reality
Your customers shop everywhere. Your order system shouldn't be in just one place.
From message to payment
A customer sees your product on Instagram, messages to ask about sizes. Another texts from your website. A third reaches out on WhatsApp because that's where they handle all their conversations. Each wants to buy, but they're starting from different places.
How orders flow
Traditional e-commerce funnels customers to a website, through a shopping cart, into a checkout flow. This works when customers want to browse and compare. It breaks down when they already know what they want and just want to order quickly.
What happens after checkout
Link AI Orders meets customers where they are. The key is to meet clients where they're at, not where you want them to be. A conversation on any platform can become an order. The experience is the same whether they message on Instagram, WhatsApp, web chat, or SMS. Ask questions, specify what you want, complete the purchase.
The flow starts conversational. "Do you have the blue hoodie in medium?" The agent checks inventory, confirms availability, and can offer alternatives if that specific combination is out of stock. No forced browsing through a catalog. Just a direct answer.
When the customer is ready to buy, the order comes together naturally. The agent confirms the item, asks about quantity, verifies the delivery address, and generates a payment link. The customer clicks, pays, and receives confirmation, all without leaving the conversation.
Payment integration matters. Link AI connects to Stripe and other payment processors, creating secure payment links that load with the correct amount, tax calculated, and shipping included. Customers pay through familiar, trusted interfaces.
The agent captures all necessary details through conversation. Delivery address, contact information, special requests. Questions flow naturally rather than forcing customers through form fields. The structure is there, but the experience feels like talking to someone who knows how to take an order.
Order tracking becomes part of the same conversation. After purchase, customers can message to check status. "Where's my order?" gets a real-time status update pulled from your fulfillment system. No order numbers to remember, no separate tracking portal. Just ask.
This continuity transforms customer service. A question about whether an order shipped, a request to change the delivery address, a problem with a delivered package. All handled in the same conversation thread where the order originated.
Multi-channel orders create complexity on the business side. Orders coming from five different platforms need to flow into your fulfillment system, track properly, and maintain customer communication regardless of origin channel.
Link AI handles this routing. Every order, regardless of source channel, enters your system the same way. Your fulfillment team sees a standard order format. Inventory updates automatically. Customer communication works consistently.
The agent remembers context across channels. A customer who asked questions on Instagram and then texts to place the order doesn't start over. The agent knows the conversation history, the product discussed, the questions already answered.
For businesses, this means meeting customers in their preferred spaces without fragmenting operations. One agent, one system, unlimited channels. Orders flow cleanly from conversation to fulfillment, tracked and managed consistently throughout.
